Employee Development

The Baldrige performance excellence criteria are a framework that any organization can use to improve overall performance. Seven categories make up the award criteria: *Leadership *Information and Analysis *Strategic Planning *Human Resource Development and Management *Process Management * Business Results *Customer Focus and Satisfaction This session will assist you in understanding how this framework for performance excellence and improvement is being used at NVC and the role you play in this journey.

Target Audience: Staff
Instructor: Julie Pace
Performance Measure: Knowledge, Work Quality/Reliability

Technology

Learn how to use a SharePoint site.

Target Audience: Target Group
Instructor: Kori Schneider

Technology

Learn how to use a SharePoint site.

Target Audience: Target Group
Instructor: Kori Schneider

Technology

Astra scheduling is our new event software with the ability to hold room and resource inventory. Learn about scheduling, combining, cancelling events, and so much more.

Target Audience: Target Group
Instructor: Kori Schneider

Employee Development

A mind-set for serving customers. The importance of learning and practicing proven skills is obvious; apart from the actual skills and techniques, why is it that some people seem like "naturals" when it comes to providing great service? This program identifies and highlights the basic characteristics and traits of people who demonstrate excellent customer service.

Target Audience: Staff
Instructor: Valarie Fluellen
Performance Measure: Customer Service, Work Quality/Reliability

Employee Development

This full day of training is required of all newly hired NVC Work Studies. Topics covered will range from the NVC Culture, to Customer Service Skills, Policy Briefings, Navigating the Web, FERPA and other key processes that will help acclimate Work Studies to the NVC way of service. Campus tour and light lunch included.

Target Audience: Target Group
Instructor: Valarie Fluellen/Various Administrative Staff
Performance Measure: Customer Service, Knowledge, Work Quality/Reliability.

Employee Development

(Book Review Project): What you do is more important to NVC than ever before. Whether you are new to customer service or an old pro, "Delivering Knock Your Socks Off Customer Service" promises to help you perform customer service even better than you already do so well! This particular class will meet every-other-Tuesday to review assigned chapters for reading on your own time; the journey through the pages will not only be helpful but the class reviews will undoubtedly be a fun experience for everyone! Notes: Assigned Reading: Chapters 1 - 8.

Target Audience: Staff
Instructor: TBA
Performance Measure: Customer Service

Employee Development

Description Pending

Target Audience: Everyone
Instructor: Valarie Fluellen
Performance Measure: Customer Service

Leadership

Presented in three 8-hour days, the 7 Habits process by Stephen Covey is a lasting solution that helps build stronger organizations by strengthening the character and competence of the individuals who comprise them. This approach provides the most comprehensive foundation available for fostering positive change at all four levels of leadership: personal, interpersonal, managerial, and organizational. In turn, this solid foundation of principle-centered behavior makes other training initiatives in the organization more productive and valuable. Notes: Days 2 & 3, June 19 & 26, 2009; PH206, 8AM-5PM.

Target Audience: NVC Employees
Instructor: Hope Medina
Performance Measure: Leadership

Employee Development

The Class of Nonviolence was developed by Colman McCarthy, founder of the Center for Teaching Peace in Washington, D.C. and is utilized on many campuses across the U.S. It uses classics in peace and justice literature to teach peacemaking and nonviolence. The course involves the reading of classic essays of notable peacemakers - Albert Schweitzer, Colman McCarthy, M.K. Gandhi, Dorothy Day, Martin Luther King, Gene Sharp, Daniel Berrigan, Henry David Thoreau, Leo Tolstoy, Joan Baez, and others. Along with the readings there are in-depth discussions as well as experiential learning. The class will provide participants with the in-depth basics of peacemaking and nonviolence, a common language necessary for future development in this arena, and on-going resources. More can be seen about this course at www.salsa.net/peace/conv/index.html. Notes: All NVC employees are urged to attend.

Target Audience: NVC Employees Everyone
Instructor: San Antonio Peace CENTER Staff
Performance Measure: Knowledge, Communication Skills.

Technology

Learn how to use the Who's Next system with hands-on experience of logging students into the system and then signing them out with your area's services. We will also cover reporting, batch visits, and so much more!

Target Audience: NVC Employees
Instructor: Gary Walderman/Kori Schneider

Technology

Astra scheduling is our new event software with the ability to hold room and resource inventory. Learn about scheduling, combining, cancelling events, and so much more.

Target Audience: Target Group
Instructor: Darryl Nettles

Employee Development

This is a 5-week diet and exercise program based on low glycemic index foods and gentle exercise, which will be followed with a Health and Diet Participant Support Group. The class will meet once a week for five weeks for 90 minutes. We will use a special computer software program to determine healthy weight, calories, and exercise requirement. This program will include education, motivation, and direction. Reduce your weight, blood pressure, insulin levels, coronary risks, and clothes size. Increase you health, energy, and self-esteem. Commit to 5 weeks of healthy eating and then make it a life long habit. Notes: We meet each Tuesday for 5 weeks.

Target Audience: Everyone
Instructor: Sonja B. Montgomery, Ph.D., LPC, NCC
Performance Measure: Knowledge

Employee Development

New Employee Orientation (NEO) is a 1 1/2 day interactive session designed for all NVC new-hires. NEO acquaints new employees with the culture, values and organizational make-up of our campus; for full and part-time staff members, we recommend attendance within the first 60 days of employment at the college. All faculty are also welcomed to attend any part of the sessions or the full consecutive two days.

Target Audience: Target Group
Instructor: Hope Medina/Various NVC Leaders
Performance Measure: Knowledge/Teamwork/Team Building

Faculty Development

The Resilient Educator is a powerful, highly relevant (6-hour) training program that helps educators boost performance, improve school relationships, and strengthen resiliency. Acclaimed by educators for its new ideas and solid foundation in neuroscience, the program's proven techniques are easy to learn and help rekindle educators' motivation and energy. Drawing on the Institute of HeartMath's fifteen years of scientific research, this training engages educators through its timely, practical, research-based approach. Information applies to the participant themselves and their students. This course is designed for educators only. Classroom size will be limited. For additional information, go to www.heartmath.org Notes: We meet on Tuesday and Thursday from 9-12.

Target Audience: Faculty
Instructor: Sonja B. Montgomery, Ph.D., LPC, NCC
Performance Measure: Knowledge

Technology

New Employee Orientation

Target Audience: Faculty Staff
Instructor: Kori Schneider

Employee Development

Ask someone to recount a recent poor service experience and chances are they'll include the term "rude". What exactly constitutes rude behavior? Must it be intentional? This program explores the various types of rudeness according to the Rudeness Matrix and also raises awareness as to how one's actions can be perceived as rude. Humorous vignettes make this program a must-see training too.

Target Audience: Staff
Instructor: Valarie Fluellen
Performance Measure: Customer Service, Communication Skills

Employee Development

We've offered the Low Glycemic Diet (or Dr. Troxler's Slow Starch Diet) and now we are looking at the psychological aspects of weight loss. There is much more to it than eating fewer calories and exercising. Stress, emotions, upbringing, and old beliefs can keep us stuck no matter how hard we try. This is a 5-week program that will address some of the areas that keep us from succeeding our health and wellness goals. Psychology of Weight Loss Agenda: Week 1. Overview and discussion of terminology, logs, reasons why we can't get rid of weight Week 2. Stress reduction and weight loss using HeartMath Week 3. Wipe out old thoughts and emotions using TAT (Tapas Acupressure Technique) Week 4. Discussing the effects of negative emotions and guided imagery/hypnosis that gets rid of one bad habit Week 5. Mindless vs. mindful eating and wrap-up Notes: FIRST MEETING IN CCC 203. Remaining 4 weeks in CCC 122.

Target Audience: Everyone
Instructor: Sonja B. Montgomery, Ph.D., LPC, NCC
Performance Measure: Knowledge

Employee Development

The Baldrige performance excellence criteria are a framework that any organization can use to improve overall performance. Seven categories make up the award criteria: *Leadership *Information and Analysis *Strategic Planning *Human Resource Development and Management *Process Management * Business Results *Customer Focus and Satisfaction This session will assist you in understanding how this framework for performance excellence and improvement is being used at NVC and the role you play in this journey.

Target Audience: Staff
Instructor: Julie Pace
Performance Measure: Knowledge, Work Quality/Reliability

Employee Development

Got Logo Questions? We've got Logo Answers! Come find out the latest information about how to correctly use the NVC logo, where to find information online and who to ask if you have questions. Presented by NVC Public Relations

Target Audience: NVC Employees
Instructor: NVC Public Relations Staff
Performance Measure: Knowledge