Employee Development

This customer service session covers 10 simple yet crucial skills which form the very foundation delivering exceptional service on the phone....*answering a business call *the proper way to place callers on hold *avoiding excuses *monogramming each call *getting callers back on track *eliminating mouth noises *and so much more. This program is perfect for entry level staff and a great reminder for more experienced employees.

Target Audience: NVC Employees
Instructor: Homer Smith/Manuel Cerda, ACC HR
Performance Measure: Customer Service; Communication Skills

Leadership

Discuss ACCD Strategic Initiatives-Model & Plan; Role of the Supervisor-Planning & Developing Goals, Motivation Communication; EEO Laws & District Policy-Preventing Discrimination Sexual Harassment for Supervisors ADA/FMLA; Discipline Policy Procedure & Practice-Documentation Dealing w/ conflict; Hiring Practices & Procedures, Interviewing guidelines & procedures, PeopleLink; Safety-Accident prevention/reporting workers.

Target Audience: Target Group
Instructor: ACC HR: Homer Smith/Manuel Cerda
Performance Measure: Leadership, Knowledge, Communication Skills.

Technology

Employee Central is the centralized database for maintaining personnel records from the first day of hire throughout the employee's term of employment with NVC. Designed to record HR, Contact, Availability, and individual Professional Development Transcripts, this system is instrumental in the tracking of PAR's (Personnel Activity Reports) which are a mandatory process in association with District HR regulation.

Target Audience: Staff
Instructor: Kori Schneider
Performance Measure: Work Quality/Reliability

Technology

You're familiar with Employee Central's basic functions; now its time to grow and learn to utilize those nifty tools to navigate through the system and learn more of what's available at your fingertips!

Target Audience: Staff
Instructor: Kori Schneider
Performance Measure: Knowledge

Technology

Learn how to use a SharePoint site. Notes: This is for the APD Process Improvement Teams.

Target Audience: Target Group
Instructor: Kori Schneider/APD IT Team

Employee Development

"Process Mapping" introduces us to the basic knowledge and techniques involved in data collection, interviewing, analyzing, and clearly documenting work processes. Facilitator, Marlene Masten.

Target Audience: Staff
Instructor: Marlene Masten
Performance Measure: Knowledge; Work Quality/Reliability

Employee Development

"AN EXPLORATION INTO DEMOGRAPHIC AND CULTURAL TRANSITION"...Dr. Richard Lewis talks about race, ethnicity, sex, age, gender, and the different generations and the effects of each on society and education today, and in the future. Dr. Lewis looks at these factors and the effects of each on a national, state, city, and college level. Notes: Questions/Comments: Manuel Cerda, Sr. AC HR Generalist, 485-0235.

Target Audience: Everyone
Instructor: Manuel Cerda, Sr. AC HR Generalist
Performance Measure: Knowledge

Employee Development

Primarily offered to NVC's Administrative Support Staff as part of the Administrative Development Certification Program, "A Complaint is a Gift" teaches the value of creating a complaint-friendly environment in the workplace, and teaches us how to view complaints as gifts in order to have loyal customers; a philosophy aligned with the customer service objectives at NVC. "Non Administrative Support Staff employees at NVC interested in participating, please contact Lolly Peek directly at X64920 for specific enrollment information. Notes: This is a "Make-up Session"; counts for one missed session(three in total must be attended to receive class credit).

Target Audience: NVC Employees
Instructor: Hope Medina
Performance Measure: Customer Service

Employee Development

What is FISH!®? FISH! is a skill that provides the process, tools and language to generate the skills necessary to design a workplace full of inspiration, creativity and innovation. FISH! creates a common language. A language that will help improve your culture by using four simple practices - Be There, Play, Make Their Day and Choose Your Attitude. FISH! is a wisdom that everyone can embrace. It is an invitation that enables people to care about each other and their commitments. FISH! is an ongoing journey. It is not a fad. It is a practice and a skill that evolves over time creating a positive workplace and a vibrant culture each time it is embraced.

Target Audience: NVC Employees
Instructor: Valarie Fluellen
Performance Measure: Teamwork/Team Building/Customer Service

Faculty Development

Certification for Blackboard Vista online instruction

Target Audience: Faculty
Instructor: Julie Bajusz
Performance Measure: Knowledge

Technology

Astra scheduling is our new event software with the ability to hold room and resource inventory. Learn about scheduling, combining, cancelling events, and so much more. Notes: This is for the pilot training group only.

Target Audience: Target Group
Instructor: Kori Schneider

Employee Development

Meetings are essential for team building, decision making, and collaboration. But poorly organized and inefficiently run meetings can drain employee morale and decrease productivity. This class will help maximize desired results from those attending meetings to those planning and hosting.

Target Audience: Everyone NVC Employees
Instructor: Valarie Fluellen
Performance Measure: Work Quality/Reliability

Employee Development

Build positive relationships, become more productive, achieve greater results, and create an environment where everyone is genuinely excited about the work they are doing! This class is presented in two parts; NVC classroom, and an interactive swim with the Beluga Whales at SeaWorld. After lunch on your own, please return to PH206 before departing to SeaWorld. Please bring your swim suit; wetsuits are provided by SeaWorld. *THIS COURSE FOR NVC EMPLOYEES ONLY.

Target Audience: NVC Employees
Instructor: Hope Medina
Performance Measure: Leadership, Communication Skills

Employee Development

"Intro to PDCA" is a "must attend" for all employees in order to understand work processes. This program will assist you in your vital role as a team member on any process improvement team, as it is designed to enhance collaborative skills in the working community by providing updated information regarding methods meant to strengthen your knowledge and effectiveness in the workplace. Facilitator, Hope Medina.

Target Audience: Staff
Instructor: Hope Medina
Performance Measure: Organizing/Planning/Problem Solving

Employee Development

CHANGE THE WAY YOU SEE THE WORLD IN ONE DAY! In this powerful one-day training, you'll learn new ways to think about your time, as well as practical processes and effective applications that help you live these lessons. Three sections provide the secret to becoming more focused on your priorities, better organized, and more productive overall.

Target Audience: NVC Employees
Instructor: TBA
Performance Measure: Organizing/Planning/Problem Solving

Employee Development

"Process Mapping" introduces us to the basic knowledge and techniques involved in data collection, interviewing, analyzing, and clearly documenting work processes. Facilitator, Marlene Masten.

Target Audience: Staff
Instructor: Marlene Masten
Performance Measure: Knowledge; Work Quality/Reliability

Technology

Astra scheduling is our new event software with the ability to hold room and resource inventory. Learn about scheduling, combining, cancelling events, and so much more.

Target Audience: Target Group
Instructor: Kori Schneider

Technology

Astra scheduling is our new event software with the ability to hold room and resource inventory. Learn about scheduling, combining, cancelling events, and so much more.

Target Audience: Target Group
Instructor: Kori Schneider

Technology

Astra scheduling is our new event software with the ability to hold room and resource inventory. Learn about scheduling, combining, cancelling events, and so much more.

Target Audience: Target Group
Instructor: Kori Schneider