Employee Development

As part of the Wellness Program, the NVC Counseling Center is sponsoring a Smoking Cessation Group Hypnosis Session for the college community. Karen Peterson will facilitate the group. The program will consist of a brief explanation of hypnosis and how it works (or when it doesn't work), followed by guided meditation with hypnotic suggestions. The suggestions will encourage participants to stop smoking and to take on a healthier life style. Graduates of the program will receive a CD for daily use and reinforcement, as well. Individuals who want to stop are more successful than those forced to attend the training/session. Motivation goes a long way. Hypnosis cannot make you do something that you do not want to do. Even under hypnosis, a person still has free will. So, if you are ready for a change, mark the date and please sign up now. (The exact location of the event will be publicized at a later time.) Please, pass on the information to our students as well. Notes: Please try to come in 15 minutes early for sign-in and feel free to bring a pillow or floor mat if you'd like to get really comfortable.

Target Audience: Students
Instructor: Karen Peterson and Sonja Montgomery
Performance Measure: Knowledge

Leadership

This series is for completers of FranklinCovey's "the 7 Habits of Highly Effective People". Presented in a series of 2 hour sessions, each session focuses on one-habit-at-a-time. Attend one or attend them all and make a significant, meaningful contribution to your organization. In the words of FranklinCovey, "It's a win - win" all the way around. Notes: FOCUS HABIT THIS SESSION: HABIT 2, "BEGIN WITH THE END IN MIND": Principles of Personal Leadership.

Target Audience: 7 Habits Alumni
Instructor: Hope Medina
Performance Measure: Leadership

Employee Development

This customer service session covers 10 simple yet crucial skills which form the very foundation delivering exceptional service on the phone....*answering a business call *the proper way to place callers on hold *avoiding excuses *monogramming each call *getting callers back on track *eliminating mouth noises *and so much more. This program is perfect for entry level staff and a great reminder for more experienced employees.

Target Audience: NVC Employees
Instructor: Valarie Fluellen
Performance Measure: Customer Service; Communication Skills

Employee Development

There's the Baseball Hall of Fame in Cooperstown, New York, and the Football Hall of Fame in Canton, Ohio. Now, welcome to the Telephone Doctor Hall of Shame. Included in the Hall of Shame are those people who originated customer service blunders that plague the world. Meet the men and women who are responsible for poor customer service treatment both on the phone and in person. Guaranteed to help fight mediocrity in the workplace.

Target Audience: NVC Employees
Instructor: Valarie Fluellen
Performance Measure: Customer Service

Faculty Development

The Resilient Educator is a powerful, highly relevant (6-hour) training program that helps educators boost performance, improve school relationships, and strengthen resiliency. Acclaimed by educators for its new ideas and solid foundation in neuroscience, the program's proven techniques are easy to learn and help rekindle educators' motivation and energy. Drawing on the Institute of HeartMath's fifteen years of scientific research, this training engages educators through its timely, practical, research-based approach. Information applies to the participant themselves and their students. This course is designed for educators only. Classroom size will be limited. For additional information, go to www.heartmath.org Notes: Sign-in: 8:15 am. Lunch on your own.

Target Audience: Faculty
Instructor: Sonja B. Montgomery, Ph.D., LPC, NCC
Performance Measure: Knowledge

Employee Development

New Employee Orientation (NEO) is a 1 1/2 day interactive session designed for all NVC new-hires. NEO acquaints new employees with the culture, values and organizational make-up of our campus; for full and part-time staff members, we recommend attendance within the first 60 days of employment at the college. All faculty are also welcomed to attend any part of the sessions or the full consecutive two days. Notes: NEO/Pawdner Lunch will be served in PH100 on Tuesday at 12:00 noon.

Target Audience: Target Group
Instructor: Hope Medina/Various NVC Leaders
Performance Measure: Knowledge/Teamwork/Team Building

Employee Development

Primarily offered to NVC's Administrative Support Staff as part of the Administrative Development Certification Program, "A Complaint is a Gift" teaches the value of creating a complaint-friendly environment in the workplace, and teaches us how to view complaints as gifts in order to have loyal customers; a philosophy aligned with the customer service objectives at NVC. "Non Administrative Support Staff employees at NVC interested in participating, please contact Lolly Peek directly at X64920 for specific enrollment information. Notes: Assigned Reading: Chapters 6 - 7: must attend 4 out of 6 sessions to receive credit toward your employee transcript.

Target Audience: NVC Employees
Instructor: Angelica Esparza
Performance Measure: Customer Service

Employee Development

We've offered the Low Glycemic Diet (or Dr. Troxler's Slow Starch Diet) and now we are looking at the psychological aspects of weight loss. There is much more to it than eating fewer calories and exercising. Stress, emotions, upbringing, and old beliefs can keep us stuck no matter how hard we try. This is a 5-week program that will address some of the areas that keep us from succeeding our health and wellness goals. Psychology of Weight Loss Agenda: Week 1. Overview and discussion of terminology, logs, reasons why we can't get rid of weight Week 2. Stress reduction and weight loss using HeartMath Week 3. Wipe out old thoughts and emotions using TAT (Tapas Acupressure Technique) Week 4. Discussing the effects of negative emotions and guided imagery/hypnosis that gets rid of one bad habit Week 5. Mindless vs. mindful eating and wrap-up Notes: Please, sign in 15 minutes early if possible.

Target Audience: Everyone
Instructor: Sonja B. Montgomery, Ph.D., LPC
Performance Measure: Knowledge

Technology

New Employee Orientation

Target Audience: Faculty Staff
Instructor: Kori Schneider

Employee Development

All NVC employees are required to attend Annual Safety Training for compliance objectives management as prescribed by ACCD policy; includes Emergency Response Guide, Safety Handbook and Evacuation Procedures. Facilitator, Jenifer Roberts. Notes: This class is offered in conjunction with the NEO class presentation of which Safety Training is a component of.

Target Audience: NVC Employees
Instructor: Jenifer Roberts
Performance Measure: Initiative, Knowledge & Teamwork/Team Building

Employee Development

As our college is growing, so is our special population of students. Join us for this informational session as we learn about our special needs of this special population, our responsibility in accommodating those needs and the laws governing this topic. We will also discuss how faculty and staff can engage and assist us in creating the best opportunities for success for our special needs students. This training is provided in New Employee Orientation and is presented regularly for all other employees.

Target Audience: Staff
Instructor: Jenifer Roberts
Performance Measure: Knowledge

Employee Development

This briefing is designed for hiring committee members at NVC as presented by the Alamo Colleges HR Department. Tips on procedures for screening, selection, de-selection, legal pre-employment interview questions, reference checks, evaluations, and specific information regarding the employment laws governing selection and recruitment processes. Hiring committee members are required to attend once every 12 months as per by the Alamo Colleges Human Resources Department.

Target Audience: Target Group
Instructor: Ann Marie Mungia, Sr. ACC HR Specialist
Performance Measure: Knowledge

Employee Development

No one enjoys receiving a barrage of complaints from unhappy customers. But for many people, especially in the customer service field, it's a daily routine. This class will reveal tips and ideas on how to handle the irate, angry, rude and sometimes abrasive customer.

Target Audience: Staff
Instructor: Valarie Fluellen
Performance Measure: Customer Service

Leadership

This series is for completers of FranklinCovey's "the 7 Habits of Highly Effective People". Presented in a series of 2 hour sessions, each session focuses on one-habit-at-a-time. Attend one or attend them all and make a significant, meaningful contribution to your organization. In the words of FranklinCovey, "It's a win - win" all the way around. Notes: FOCUS HABIT THIS SESSION: HABIT 3, "PUT FIRST THINGS FIRST": Principles of Personal Management.

Target Audience: 7 Habits Alumni
Instructor: Hope Medina
Performance Measure: Leadership

Employee Development

In today's times there is no denying that the elements of hostility and violence exist in the workplace. ACCD DPS has designed a 90 minute presentation on violent intrusion preparedness which will provide response options under violent intruder conditions on campus. All NVC faculty and staff are strongly encouraged to attend in order to learn the difference between becoming a victim and surviving an active shooter incident.

Target Audience: Everyone
Instructor: Cpl. Rick Marquez
Performance Measure: Knowledge

Faculty Development

Get into the ACT! Learn and utilize the Advising Career and Transfer (ACT) Services resources to help students with their educational goal plan. Learn about the ACT Plan, Choices Planner (career information system), Transfer Planning, and our new OptimalResume (resume builder and interview preparation). See what we have to offer…classroom presentations, class assignments or come to the new CaTS Lab for hands-on learning.

Target Audience: Everyone
Instructor: Jo Garcia
Performance Measure: Customer Service

Faculty Development

"1 out of 5 Americans has a disability. Are you prepared to provide accommodations to possibly 1 out of 5 students? Come to this informative workshop where you'll learn best practices and 'the laws' we must follow! "

Target Audience: Everyone
Instructor: Daniel Clark
Performance Measure: Knowledge

Employee Development

Build positive relationships, become more productive, achieve greater results, and create an environment where everyone is genuinely excited about the work they are doing! This class is presented in two parts; NVC classroom, and an interactive swim with the Beluga Whales at SeaWorld. After lunch on your own, please return to PH206 before departing to SeaWorld. Please bring your swim suit; wetsuits are provided by SeaWorld. *THIS COURSE FOR NVC EMPLOYEES ONLY.

Target Audience: NVC Employees
Instructor: Hope Medina
Performance Measure: Leadership, Communication Skills

Employee Development

All NVC employees are required to attend Annual Safety Training for compliance objectives management as prescribed by ACCD policy; includes Emergency Response Guide, Safety Handbook and Evacuation Procedures. Facilitator, Jenifer Roberts. Notes: All employees are required to attend safety training once every 12 months.

Target Audience: NVC Employees
Instructor: Jenifer Roberts
Performance Measure: Initiative, Knowledge & Teamwork/Team Building

Employee Development

CHANGE THE WAY YOU SEE THE WORLD IN ONE DAY! In this powerful one-day training, you'll learn new ways to think about your time, as well as practical processes and effective applications that help you live these lessons. Three sections provide the secret to becoming more focused on your priorities, better organized, and more productive overall.

Target Audience: NVC Employees
Instructor: Jesse Diaz/Hope Medina
Performance Measure: Organizing/Planning/Problem Solving

Faculty Development

Your discipline has assessed your ASK outcome. So what? At this session you will learn how that information can be useful to your discipline and to your students.

Target Audience: Faculty
Instructor: Christa Emig

Faculty Development

This session will be an in-depth look at two standards of Critical Thinking: Depth and Breadth in how they pertain to student work.

Target Audience: Faculty
Instructor: Kristina McKinney

Faculty Development

This is a follow-up to the February 7, Saturday Workshop. In an attempt to deepen and personalize each attendee's active use and understanding of the Basic Elements of cooperative learning, this two and a half hour session will vary according to the needs of each group. You will help determine the learning outcomes of the seminar, and it will offer you discipline-specific discussions, illustrative activities, and question/answer sessions. 9:00 - 11:30 in Cypress CC room 121

Target Audience: Faculty
Instructor: Natalia Trevino
Performance Measure: Knowledge

Employee Development

Primarily offered to NVC's Administrative Support Staff as part of the Administrative Development Certification Program, "A Complaint is a Gift" teaches the value of creating a complaint-friendly environment in the workplace, and teaches us how to view complaints as gifts in order to have loyal customers; a philosophy aligned with the customer service objectives at NVC. "Non Administrative Support Staff employees at NVC interested in participating, please contact Lolly Peek directly at X64920 for specific enrollment information. Notes: Assigned Reading: Chapters 8 - 9: must attend 4 out of 6 sessions to receive credit toward your employee transcript.

Target Audience: NVC Employees
Instructor: Hope Medina and Volunteer Admin TBA
Performance Measure: Customer Service